In 2015, National Apartment Flooring has achieved the following key service indicators:
• 99.7% On Time Rate • 003% Rework Rate
We did this by executing each phase of the flooring procurement process to the highest level and standards. Flooring is a multifaceted interaction that includes a number of important phases and requires successful interaction with multiple departments in an organization. For a program to be successful, we need to meet each and every customer’s individual needs to the highest level.
Property Due Diligence and Set Up
Property due diligence and set up are critical steps to creating a successful flooring program. We complete seaming diagrams and take offs for each floor plan prior to starting work on any property. In addition, we complete a Detailed Property Questionnaire with the onsite staff to guarantee our complete knowledge of their expectations and requirements.
Prepare Detailed Quotes and Scope of Work for Each Floor Plan
Property staff receive a detailed Quote of each floor plan including yardage, qualities and complete pricing. Properties will always know exactly what each unit type will cost making it easier to create Purchase Orders and Manager Budgets. Clear pricing also reduces unnecessary activity in the accounting phase.
Fast, Easy Ordering and Processing
NAF offer the industries easiest and most intuitive on line ordering system. Because of the due diligence we complete prior to starting, service managers are able to process orders quickly and efficiently. For those properties that prefer an “old school” system, we create a custom “14 Second Fax Order Form”. Both methods guarantee we get the information we need to process orders quickly and efficiently. Property managers will receive an Order Confirmation immediately after placing the order.
Orders for Next Day Until 3 o’clock and Weekend Installations
We understand the need to provide fast as well as dependable service which is why we have built our systems to accommodate late orders as a standard practice. We also know that many service managers spend a majority of time outside the office and place orders at the end of the day.
Our Technicians are All NAF Employees
Each and every one of our flooring technicians is an NAF employee. We use no subcontracted labor. This enables us to be the most hands-on as possible and creates the right environment to provide the highest and most consistent level of service. They receive monthly training on how to increase their level of service to the onsite staff.
Accounting Interaction and Systems
We know how important it is to provide excellent service all the way through the process which is why we make certain that we follow all accounting and billing guidelines of our customers. We offer three different ways of delivering invoices. Our Installers can deliver at the time of install, we can send via email or by US Mail. We guarantee that all invoices not delivered with be sent the following day.
